Experience Bureau
Our Approach

How we'd solve your design challenge

We don't have a portfolio of past projects to show you yet — we have something more useful. Here's exactly how we think, what we'd deliver, and the outcomes we'd target for different types of engagements.

Government Digital Services
AccessibilityService DesignCitizen UX
Public Sector

Government Digital Services

A government entity needs to modernise its citizen-facing digital services — from permit applications to service requests — into a unified, accessible platform.

Our Approach

We begin with citizen journey mapping across all service touchpoints, conduct accessibility audits against WCAG 2.1 AA standards, and design a modular service pattern library that can scale across departments. Every interaction is tested with real citizens from diverse demographics.

What We'd Deliver

Citizen journey maps
Accessibility audit report
Service design patterns
WCAG-compliant design system
Usability test results

Target Outcomes

Reduced task abandonment
Full accessibility compliance
Consistent cross-department experience
Faster service delivery
Enterprise Analytics Dashboard
Data VisualisationComplex UIB2B
Enterprise UX

Enterprise Analytics Dashboard

A B2B SaaS company needs to redesign its analytics dashboard — currently overwhelming users with data, low adoption, and high support ticket volume.

Our Approach

We start with user role analysis to understand what each persona actually needs to see. Then we design progressive disclosure patterns, customisable widget systems, and intelligent defaults that surface the most relevant data first. Every chart and metric is tested for comprehension.

What We'd Deliver

Role-based persona maps
Information architecture
Dashboard wireframes
Interactive prototype
Data visualisation guidelines

Target Outcomes

Faster time-to-insight
Higher user adoption
Reduced support tickets
Role-appropriate data views
AI Assistant Product
Trust DesignConversational UIAI UX
AI Experience

AI Assistant Product

A technology company is building an AI-powered assistant and needs to design an experience where users actually trust and adopt the AI's recommendations.

Our Approach

We design a trust-first AI experience framework: transparent reasoning (showing why the AI suggested something), confidence indicators, easy override controls, and progressive capability disclosure. We map the trust journey from first interaction to habitual use.

What We'd Deliver

AI trust framework
Conversational UI patterns
Error & fallback flows
Confidence indicator system
Trust journey map

Target Outcomes

Higher user trust scores
Increased AI adoption
Reduced override rates
Clear human-AI boundaries
FinTech Onboarding
OnboardingMobile DesignConversion
FinTech

FinTech Onboarding

A digital banking startup needs to reduce its onboarding drop-off rate — users are abandoning during identity verification and account setup.

Our Approach

We audit the existing flow for friction points, then redesign using progressive disclosure, real-time validation, and conversational patterns that make compliance feel less like a form and more like a helpful guide. We prototype and test with target users before development.

What We'd Deliver

Friction audit report
Optimised user flows
Mobile-first prototypes
Micro-copy guidelines
A/B test plan

Target Outcomes

Higher onboarding completion
Faster time-to-activation
Reduced support inquiries
Improved regulatory compliance UX
Our Toolkit

Tools we use to deliver excellence

Design

Figma

Interface design, prototyping, and design system management

Research

Dovetail

AI-powered research synthesis and insight tagging

Testing

Maze

Unmoderated usability testing at scale

Strategy

Miro

Collaborative workshops, journey mapping, and ideation

Documentation

Notion

Project documentation, design briefs, and handoff specs

Acceleration

AI Tools

ChatGPT, Claude, and Midjourney for ideation and content

Have a project in mind? Let's talk.

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